News
WiseTech Global Group is currently consolidating all support systems. Therefore, SISA will switch to WiseTech's global eRequest management portal with immediate effect. With eRequest you can register your requests directly on the web. The SISA support staff will continue to solve your requests competently and efficiently.
All users who have submitted a request to the SISA Helpdesk in the last 18 months have already been recorded as users in the eRequest ticket system. Over the next few weeks, we will inform in detail the users concerned about the upcoming changes and the necessary steps to be taken.
As soon as you have access, you can create your tickets in the eRequest Management Portal.
From January 2023, helpdesk incidents may be reported exclusively through eRequest. Requests by e-mail or telephone can no longer be processed.
We strongly recommend that you log in to the eRequest Management Portal as soon as possible in order to avoid delays in your first support case.
Maintenance work
Modern and highly available IT systems are complex and need regular care and maintenance. This is to bring the infrastructure in the data center and the SISA standard applications up to date and thus ensure that you can handle your day-to-day business efficiently and with the latest customs information and data.
The maintenance windows are planned for the following times:
Dates in 2023
| Start 13:00h |
End 24:00h |
| Saturday 28.01.2023 | Sunday 29.01.2023 |
| Saturday 25.02.2023 | Sunday 26.02.2023 |
| Saturday 18.03.2023 | Sunday 19.03.2023 |
| Saturday 29.04.2023 | Sunday 30.04.2023 |
| Saturday 20.05.2023 | Sunday 21.05.2023 |
| Saturday 10.06.2023 | Sunday 11.06.2023 |
| Saturday 17.06.2023 | Sunday 18.06.2023 |
| Saturday 01.07.2023 | Sunday 02.07.2023 |
| Saturday 12.08.2023 | Sunday 13.08.2023 |
| Saturday 19.08.2023 | Sunday 20.08.2023 |
| Saturday 09.09.2023 | Sunday 10.09.2023 |
| Saturday 21.10.2023 | Sunday 22.10.2023 |
| Saturday 25.11.2023 | Sunday 26.11.2023 |
| Saturday 03.12.2023 | Sunday 04.12.2023 |
The SISA Helpdesk team will be happy to answer any questions you may have. You can reach us by eRequest Management Portal.
System availability of the FOCBS
The FOCBS Service Desk can be reached on +41 58 462 60 00
Here you can get information from the FOCBS about the availability of the freight applications NCTS and e-dec. It is only indicated whether the customs system can receive and send messages. The actuality of the traffic light can vary by up to 15 minutes compared to the live system.
Contact form: Service Desk FOCBS